Eyelets with washers colored

Shipping Information

At Kraft Online, we aim to deliver your orders safely, quickly, and efficiently across India. Please read our shipping policy carefully before placing an order.

Order Processing

Once your order is successfully placed and confirmed, we usually dispatch it within 24 hours. Orders placed during weekends, public holidays, festivals, or high-demand periods may take slightly longer to process.

Delivery Timeline

After dispatch, orders are generally delivered within 5–7 days across India, depending on your location and courier pincode serviceability.

Please note that delivery timelines may vary due to factors such as:

Customer location and courier availability
Pincode serviceability
Weather conditions
Festivals or public holidays
Courier delays or other unavoidable circumstances

Shipping Coverage

We currently ship orders across India, subject to courier partner availability and pincode serviceability. In case your location is not serviceable, our team may contact you for further assistance.

Shipping Charges

Shipping charges, if applicable, will be shown at checkout before you complete your order. Free shipping may be available on eligible orders above ₹999, as per the offer displayed on our website.

Order Tracking

Once your order is dispatched, tracking details may be shared with you via SMS, email, or WhatsApp, depending on the details provided at the time of placing the order.

Incorrect Address or Contact Details

Customers are requested to provide accurate shipping address, phone number, and email details while placing the order. Kraft Online will not be responsible for delays or failed deliveries caused by incorrect or incomplete customer information.

Delivery Delays

While we try our best to ensure timely delivery, Kraft Online shall not be liable for delays caused by courier partners, natural events, festivals, strikes, transport issues, or other circumstances beyond our control.

Damaged or Missing Packages

If your package is damaged, tampered with, or missing items at the time of delivery, please contact us immediately with order details, photos, and an unboxing video where applicable. Our team will review the issue and assist you as per our return or replacement policy.